Financial Services Guide
What is the Financial Services Guide about?
This is a Financial Services Guide (FSG) and is provided by CDFCF AFSL Limited ABN 49 622 976 747, AFSL No. 504202 (we, us or our).
This FSG is provided by us to you to provide you with details about the kinds of financial services and the kinds of financial products that we are authorised to arrange for you to acquire and is designed to help you to decide whether you want to use the financial services or financial products that we are arranging.
This FSG will also provide you with the following:
- information about the fees, charges, commissions or any other benefits we may receive for providing you with the financial services and financial products
- a process for lodging a complaint and a how we will deal with a complaint
- information about other disclosure documents we may give you and the purpose and content of the disclosure documents.
What are our contact details?
CDF Community Fund
St Patrick’s Centre
486 Albert Street
East Melbourne VIC 3002
You can contact us via:
Phone: 1800 134 135
Mail: P. O. Box 174, East Melbourne VIC 8002
What financial services and products are we authorised to provide under our Australian Financial Services Licence (AFSL)?
We are authorised to arrange for the following range of financial products to be issued to you by CDF Community Fund ABN 94 380 397 118 (Fund):
- a debenture known as the Mission Saver Account
- a debenture known as the 31 Day Mission Saver Account
- a debenture known as the Mission Saver Student Account
- a debenture known as the Term Investment Account.
We are also authorised to provide general advice in respect of these financial products.
Our relationship with the Fund:
The Fund is an activity of The Roman Catholic Trust Corporation of the Diocese of Melbourne ABN 52 768 159 282 (RCTC).
We are wholly owned by RCTC.
What disclosure documents will we provide to you?
We will provide you with an Information Statement. The Information Statement will contain information about the product, including the terms and conditions, fees and charges, interest rates and features of the product. This information will help you to decide whether to acquire the product.
Who do we act for?
We act on your behalf when we arrange for the issue of financial products.
What advice will we provide to you?
We will only give you factual information and general advice about the financial products that we arrange to be issued to you. This information will be disclosed in the disclosure documents we will give you about each financial product.
We will not provide you with any personal financial product advice. You must obtain your own personal financial advice before you make any investment decisions.
What fees, charges, commissions and other benefits do we receive for the financial services and financial products we provide to you?
We will not receive any fees or commissions for arranging for the financial services and products.
What fees and charges will you be charged for the financial services and financial products?
You will not be charged any fees or charges for us arranging for the financial services and products.
The fees and charges which you may pay to the Fund in respect of the financial products will be disclosed in the information statement for that specific financial product.
What arrangements do we have with external service providers?
We may from time to time instruct a third party to provide financial services to you for us.
If that third party does not hold its own AFSL, then the third party we instruct will provide the financial services as our authorised representative.
We can authorise a company or an individual to act as our authorised representative for sales and marketing activities.
What compensation arrangements do we have?
We hold a current professional indemnity insurance policy to comply with our legal requirements as a holder of an AFSL. This policy covers us and any of our employees even if an employee no longer works for us.
How will you instruct us?
You can give us instructions in writing by completing and signing an application form.
What can you do if you have a problem or dispute with us?
We are committed to resolving any problem or dispute you may have with us. Please let us know if you have any problem, dispute or complaint by contacting our complaints officer as follows:
Phone: (03) 9926 2200
Phone (toll free): 1800 134 135
Mail: P. O. Box 174, East Melbourne VIC 8002
Our complaints officer will deal with your complaint in an efficient and timely manner. Our complaints officer will provide you with information about how your complaint will be processed and the expected time frame for resolving the complaint.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001.
This Financial Services Guide was last reviewed on 1 November 2018.